s999 Privacy Policy – Your Data, Your Rights

1 What Information We Collect

s999 collects personal information in two main categories: information you provide directly when registering or using the platform, and information collected automatically as you use the site or app.

Information you provide directly:

• Registration details — your full name, date of birth, email address and contact number provided when you create your s999 account.
• Identity verification documents — a copy of your national identity card (CNIC), passport or other acceptable identification, requested when verifying your account or before processing a withdrawal.
• Payment information — your JazzCash mobile number, Easypaisa account details, bank account number for Raast or bank transfer, or card details for Visa and Mastercard transactions. Full card numbers are never stored by s999 — they are handled by our payment processors.
• Account preferences — your chosen username, preferred language settings, deposit limits, responsible gaming settings and marketing preferences.
• Support communications — any messages, queries or complaints you send to the s999 support team via live chat or email.

Information collected automatically:

• Device and browser information — device type, operating system, browser type, screen resolution and IP address.
• Usage data — pages visited on s999, features used, bets placed, games played, session duration and click patterns. This data is used to improve the platform and is not linked to individual identities for marketing purposes.
• Location data — approximate geographic location based on your IP address. s999 does not collect precise GPS location from your device unless you explicitly grant permission through the app.
• Cookie data — as described in the Cookies section of this policy.

2 How We Collect Your Data

s999 collects your personal data through the following channels:

• Account registration — when you complete the registration form on s999, you provide the basic personal information needed to open your account.
• Deposits and withdrawals — when you make a PKR deposit via JazzCash, Easypaisa, Raast, bank transfer or card, our payment processors receive and handle your payment details. s999 receives confirmation of successful transactions but does not store full card or wallet credentials.
• Identity verification — when you upload a CNIC or passport image as part of account verification, this document is processed by our secure verification system.
• Platform usage — browsing the s999 website or app, placing bets on cricket or PSL markets, playing slot games and interacting with the live casino all generate usage data that is collected automatically.
• Support interactions — conversations with the s999 support team are recorded and retained for quality assurance and as a record of any account-related resolutions.
• Cookies and similar technologies — as described in Section 5 of this policy.

3 Why We Use Your Information

s999 uses the personal data collected only for legitimate operational purposes. The table below summarises the main purposes and the data categories used for each:

s999 does not use your personal data to make automated decisions that significantly affect you without human review. Automated systems may flag accounts for review based on unusual activity patterns, but any resulting action — such as a temporary account hold — is reviewed by the s999 team before being applied.

4 Who We Share Your Data With

s999 does not sell your personal data to any third party. We share your information only where it is necessary to operate the platform or meet our obligations. The categories of third parties who may receive your data are as follows:

• Payment processors — JazzCash, Easypaisa, Raast, bank transfer partners and card processing networks receive the payment details necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy and security standards.
• Identity verification providers — when you submit a CNIC or passport for account verification, the document is processed by our secure identity verification partner. This data is not retained by the third party beyond the verification process.
• Platform technology providers — the companies that provide the casino games, slot titles and sports data feeds used on s999 may receive anonymised usage data to deliver and maintain their services. These providers do not receive personally identifiable information.
• Customer support tools — our live chat and support ticketing systems are hosted on third-party platforms. Support conversations may be stored on those systems and are subject to the data handling terms of those providers.
• Legal and regulatory authorities — s999 may disclose personal data to law enforcement agencies, financial intelligence units or other authorities where required by applicable law or in response to a valid legal request. s999 will always seek to verify the legitimacy of such requests before disclosing data.

5 Cookies and Tracking Technologies

s999 uses cookies and similar tracking technologies to operate the platform effectively and to understand how players use the site and app. A cookie is a small text file stored on your device by your browser when you visit s999.

Types of cookies s999 uses:

• Essential cookies — these are necessary for the s999 platform to function. They manage your login session, remember your account preferences and ensure that your PKR balance is displayed correctly. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies — these help us understand how players navigate s999, which sports markets are most popular and where players encounter difficulties. The data collected is aggregated and anonymised. We use this information to improve the platform.
• Preference cookies — these remember your settings, such as your preferred language or your responsible gaming limit configurations, so you do not need to re-enter them on each visit.
• Marketing cookies — if you have opted in to marketing communications, these cookies help us understand which promotions and bonus offers are most relevant to your betting activity on s999. You can opt out at any time from your account settings.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may prevent parts of the s999 platform from working correctly. On your first visit to s999 you will be presented with a cookie consent notice allowing you to choose your preferences.

6 How We Protect Your Data

s999 uses a range of technical and organisational measures to protect the personal data of Pakistani players from unauthorised access, loss, alteration or disclosure.

• SSL encryption — all data transmitted between your device and the s999 platform is encrypted using TLS (Transport Layer Security). This applies to account login, all PKR payment transactions and any data submitted through the platform.
• Secure data storage — personal data held by s999 is stored on secured servers with access restricted to authorised personnel only. Databases containing personal information are encrypted at rest.
• Access controls — s999 team members can only access personal data where it is necessary for their specific role. Access is logged and reviewed regularly.
• Payment security — s999 does not store full payment card numbers or mobile wallet PINs. Card processing is handled by PCI-DSS compliant payment processors. JazzCash and Easypaisa transactions are processed through their own secure channels.
• Account security features — s999 provides you with tools to help secure your own account, including strong password requirements and the ability to review recent login activity from your account dashboard.

While s999 takes all reasonable steps to protect your data, no system is completely immune to security risks. If you suspect unauthorised access to your s999 account, please contact our support team immediately.

7 How Long We Keep Your Data

s999 retains your personal data only for as long as it is necessary for the purposes outlined in this policy. The general retention periods applied are as follows:

• Active account data — personal details, payment history and account activity data are retained for the duration of your account and for a defined period after account closure to meet legal and financial record-keeping obligations.
• Identity verification documents — copies of CNIC or passport submitted for verification are retained for the period required by applicable financial compliance standards and then securely deleted.
• Transaction records — PKR deposit and withdrawal records, including JazzCash, Easypaisa and bank transfer histories, are retained for the period required under applicable financial regulations.
• Support communications — records of live chat conversations and email exchanges with the s999 support team are retained for up to 24 months after the last interaction, unless a longer period is required due to an unresolved dispute.
• Analytics data — anonymised platform usage data used to improve s999 may be retained indefinitely as it cannot be linked back to any individual player.
• Closed or suspended accounts — if your account is closed voluntarily or suspended due to a policy breach, s999 retains the relevant account and transaction data for the legally required period before securely deleting it.

When data is no longer required and the retention period has expired, s999 will securely delete or anonymise it so that it can no longer be associated with you as an individual.

8 Your Rights Over Your Data

As a player on s999, you have the following rights in relation to the personal data we hold about you:

• Right to access — you can request a copy of all personal data s999 holds about you at any time. We will respond to data access requests within a reasonable timeframe.
• Right to correction — if any personal data held by s999 is inaccurate or incomplete, you have the right to request that it be corrected. Basic details such as your contact number and email address can be updated directly in your account settings.
• Right to deletion — you may request that s999 delete your personal data. We will action deletion requests where possible, subject to our obligation to retain certain records for legal and financial compliance purposes. Where deletion is not possible in full, we will explain the reason.
• Right to restrict processing — you can ask s999 to restrict the processing of your data in certain circumstances, for example if you believe the data we hold is inaccurate and you are awaiting correction.
• Right to withdraw consent — where you have previously given consent for a specific use of your data — such as marketing communications — you can withdraw that consent at any time by updating your preferences in your account settings.
• Right to data portability — you may request a copy of the personal data you have provided to s999 in a structured, commonly used format so that it can be transferred to another service if you choose.

9 Children and Minors

s999 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any part of the s999 platform, including sports betting, casino games and slot titles.

s999 does not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor — for example, through a false date of birth provided at registration — we will take immediate steps to close the account and delete all associated personal data.

If you are a parent or guardian and believe your child may have created an s999 account, please contact our support team immediately. We will investigate and act promptly.

s999 recommends that adults who share devices with children make use of parental control software to prevent access to gambling and betting platforms. Responsible gaming tools including self-exclusion and deposit limits are available to all adult account holders from the account settings or via the Responsible Gaming page.

10 Changes to This Privacy Policy

s999 may update this Privacy Policy from time to time to reflect changes in the way the platform operates, changes in applicable regulations or improvements to our data handling practices. When updates are made, the revised policy will be published on this page with an updated effective date at the top.

For significant changes — particularly those that affect how your data is used or shared — s999 may also notify you directly via the email address registered on your account. However, it remains your responsibility to review this policy periodically. We recommend checking this page whenever you return to s999 after an extended break.

Continuing to use s999 after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes made, you may request account closure as described in the Terms and Conditions.

11 Contact Us About Privacy

If you have any questions, concerns or requests related to your personal data or this Privacy Policy, the s999 privacy and support team is available to help.

For responsible gaming support — including deposit limit requests, session time reminders and self-exclusion — visit the Responsible Gaming page or update your preferences directly from your account settings. All responsible gaming tools are available immediately without needing to contact the support team.